Service Level Agreement (SLA)
Overview
This Service Level Agreement (SLA) describes expected service performance levels for ANodes hosting services.
This SLA is part of, and subject to, the ANodes Terms of Service.
In case of conflict, the Terms of Service take priority.
Service Availability
ANodes targets a 99.9% uptime level for its infrastructure, measured on a best-effort basis.
Uptime is not guaranteed and does not constitute a binding obligation.
Availability calculations exclude the following:
- Scheduled maintenance
- Emergency maintenance or urgent security updates
- Failures or disruptions caused by third-party providers
- Network or infrastructure issues outside ANodes control
- User-related issues such as misconfiguration, faulty code, or excessive resource usage
Maintenance
We may perform scheduled maintenance to improve or secure the platform.
Where possible, maintenance will be announced in advance, but notice is not guaranteed.
Emergency maintenance may be performed at any time without prior notice if required for system stability or security.
Support
Support is provided on a best-effort basis and is not subject to guaranteed response times.
Response time and resolution time may vary depending on issue complexity and staff availability.
We do not guarantee 24/7 support availability.
Service Management
We reserve the right to monitor resource usage to ensure platform stability and fair usage across all users.
Services that negatively impact system performance or other users may be restricted, throttled, suspended, or terminated.
Service Limitations
All services are subject to technical and resource limitations defined by the selected plan.
We do not guarantee that services will be compatible with all software, workloads, or configurations.
Data Responsibility
Users are solely responsible for maintaining backups and copies of all data, files, and configurations.
ANodes is not responsible for data loss, corruption, or unavailability under any circumstances.
Compensation
No service credits, refunds, or compensation are guaranteed for downtime, interruptions, or performance issues unless explicitly required by applicable law.
Suspension & Termination
We may suspend or terminate services at any time for violations of Terms, abuse, security risks, legal requirements, or billing issues.
Termination may occur without prior notice where necessary to protect system integrity or other users.
Force Majeure
We are not responsible for service disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, internet outages, provider failures, or government actions.
SLA Changes
We may update or modify this SLA at any time.
Continued use of services after updates constitutes acceptance of the revised SLA.
Contact
Support and SLA-related inquiries can be submitted through official ANodes support channels.